Reference

What You Agree to When You Use pp53

These terms set out exactly how your account works on pp53 — what we expect from you and what you can expect from us. Read through before you start; if something is unclear, our support team is one message away.

Applies to all account activityCovers deposits via Touch 'n Go eWallet, Boost, GrabPayAccess subject to local lawUpdated when rules changeContact support for any dispute
pp53 What You Agree to When You Use pp53
HOW WE HANDLE THIS

Account Security and Policy Handling on pp53

Account Verification

We verify your identity before processing withdrawal requests. You may be asked to confirm your name, IC number, and the wallet or bank account you use — this protects your funds and keeps your account yours.

Data Retention

Account records, transaction logs, and communication history are retained as required for financial and regulatory compliance. You can request a summary of your own data by contacting support in writing.

Cookies and Session Data

We use session cookies to keep you logged in across your phone browser and the app. You can clear cookies at any time from your device settings; doing so will end your active session and require a fresh login.

Requesting Changes

To update registered contact details — including the mobile number linked to your OTP or your preferred withdrawal wallet — submit a request through live chat with your account verification details ready.

TERMS CONTACT PATHS

Reach Us About These Terms

Team online

Live Chat

The quickest way to raise a terms question. Start a chat from the account menu and a support agent will pull up your account details directly to address your concern.

Email Support

Send your query in writing for a documented response. Useful when you need a formal record of a ruling or a terms clarification tied to your specific account history.

In-Platform Messaging

All official terms updates and account notices are delivered here first. Check your inbox in the account dashboard — replies from our team appear in the same thread.

Common Questions About Our Terms

If something in the terms is not clear, these answers cover what we hear most from accounts in Malaysia. For anything not listed here, live chat gets you a direct response.

The terms apply the same way across all regions. Access is available where local law permits — players in Kuala Lumpur and Petaling Jaya are subject to the same rules as anywhere else in Malaysia.

No. All deposits must come from a payment method registered in your own name. Accounts funded through another person's Touch 'n Go eWallet, Boost, or GrabPay are flagged and suspended until reviewed.

Contact our support team before the change takes effect. Continued use after a change notice means you have accepted the updated terms, so reach out early if you have a concern about a specific clause.

We send a notice through in-platform messaging and, where applicable, to the contact details on your account. Check your account inbox regularly — this is where all official policy communications appear first.

Contact support in writing — email works well for this. We will confirm your identity and provide a summary of the account and transaction records we hold. Response times depend on the volume and detail of the request.

Accounts may be suspended for third-party funding, providing false registration details, or activity that breaches these terms. We will notify you of any action taken and explain the reason through your account messaging.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.