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How pp53 Handles Your Personal Information

This Privacy Policy sets out exactly what data pp53 collects when you open an account, make a deposit through Touch 'n Go eWallet, Boost or GrabPay, and use our platform — and how we keep that information safe.

Account data handled with careLocal payment data kept privateNo selling of your informationClear process to request data changesAvailable where local law permits
pp53 How pp53 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Data security is built into how pp53 operates, not added on as an afterthought. From the moment you create an account, your information passes through encrypted connections and is stored behind access controls that limit who inside the organisation can view it. Players in Kuala Lumpur and elsewhere access the same consistent protections regardless of which device or payment method they use.

Encrypted Connections

Every login, deposit request and account update travels over an encrypted connection. This applies whether you access via mobile browser or a desktop session.

Cookie and Session Data

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention Policy

We keep your data only as long as your account is active or as required by applicable law. Once a retention period ends, records are deleted or anonymised promptly.

Payment Data Boundaries

When you deposit via GrabPay or FPX, only the minimum data needed for that transaction is shared with the payment provider. We do not store full card or wallet credentials on our servers.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Any question about your personal data — access requests, corrections or deletion — can be sent directly to our support team. We aim to respond to privacy-related queries within a reasonable timeframe. You can reach us through live chat on the platform, by email, or through the account help section after you log in.

Team online

Live Chat

Start a chat from the account menu once you are logged in. Use this channel for account-linked data queries that need quick clarification.

Email Support

Send your data access or correction request by email. Include your registered contact detail so we can verify the account and respond accurately.

Account Help Section

Log in and go to the help section to submit a privacy request directly linked to your profile — this is the quickest path for account-specific data matters.

Privacy Policy — Questions We Get Asked

These are the privacy questions that come up most often from people using pp53. Each answer is specific to how our platform actually handles data — not a generic summary.

We collect your name, contact details, date of birth and the payment method you register — such as Touch 'n Go eWallet or Boost. Device and session data is also collected to secure your login.

Yes. Send a data access request via email or through the account help section after logging in. Include your registered contact detail so we can verify your identity before responding.

We only share data where necessary — with payment processors like GrabPay or DuitNow to complete transactions, or when required by applicable law. We do not sell your data.

Data is kept as long as your account is active and for any period required by applicable law after closure. Once the retention period ends, records are deleted or anonymised.

Contact our support team via live chat or email with the details of what you want corrected or removed. We will verify your account and action the request within a reasonable timeframe.

Yes, we use session and analytics cookies. Session cookies keep you logged in; analytics cookies help us improve the platform. You can adjust cookie settings through your browser at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.